I worked with Noah's Ark over Thanksgiving and I just wanted to express how incredible your team is. I just wrote a great review but I wanted to reach out personally to share my experience. Robert was exceptional, he worked so hard with me at about 3pm the day before Thanksgiving to ensure I had everything set for Friday morning. We spoke no less than three different times that afternoon as he worked to create an over-the-phone quote and confirm the truck and team. Your dispatch team even took the time to call and confirm on Thanksgiving Day... two times because I kept missing their calls due to the holiday. Then I met the moving team. They were incredible. They greeted my mom and I with a smile and handshakes, shared how the day would go, and asked if we had any questions. As the move was emergent, I didn't have time to organize what was being packed and what wasn't... the team was quick but considerate, ensuring they were always packing everything I needed and only what I needed. Unfortunately, there was a verbal altercation with my husband and father-in-law (I was moving out and my husband was staying) during the move. To say it was frightening would be an understatement... my poor mother began to cry at the severity and your team was present. I was with Junior at the time as the altercation occurred (on a different floor). He looked at me with such empathy, I cannot even begin to describe what that meant. He told me that I was his customer and he and the team were there for me, whatever I needed. At the same time, another team member ran up the stairs unaware of where I was to make sure I was not on the receiving end of the altercation. He wanted to make sure I was safe. The kindness and concern for my well being was overwhelming. I felt safe. I had to leave at one point and my mom was left with your team. They were ready to leave but I had not returned to my mom. The team reassured her and offered to simply stay with her so she was not alone. She too felt safe. While this is never what you would expect from a moving company, I cannot begin to express how thankful I am that I chose Noah's Ark. You have some of the greatest individuals I've ever met working for you. They went above and beyond in every way and exceeded my wildest expectations. I did have a request - I was hoping I could have the names of each individual who had anything to do with my move and their address associated with Noah's Ark so I can send them each a thank you for the holidays. I hope this is not too much to ask, I just wanted to find a way to express my sincere gratitude. If there is any other way I can assist in assuring the team I worked with is recognized, please let me know. Thank you for taking the time to read this! I look forward to hearing from you and hope you have a wonderful holiday.
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